That’s my promise. A fair price. Why? Because I treat my customers as I wish to be treated.
Let me explain.
This niggle, this irritation, started in my mind a month or so ago, when it was drawn to my attention that a new garden company in the area was poaching clients from established businesses. Not by “fair” mean -advertising generally, post-drops, we all know the drill. No. These guys? They only go to houses where they see gardeners already working. Then offer to undercut their price. No mention of the quality of work, or how they are better than the “other guy”.
But that’s OK surely? I mean, there is always a little give in prices isn’t there?
Here’s another example of pricing that gets my goat. I have just had to renew my Pubic Liability Insurance and my Commercial Vehicle Insurance. (Any vehicle used for a business requires Commercial Insurance, not private car insurance. Check your professionals are properly insured, or you could find yourself out-of-pocket for any loss or damage. But back to my story). “What’s the lowest quote you have and we’ll try to beat it”, says the helpful man. But why can’t they just give us their best price? A fair price? They may as well say, “Tell us your lowest quote and we’ll take £5 off of it.” It’s unfair, amoral, unethical.
“What’s the lowest quote you have and we’ll try to beat it”
There are some things that we need to accept about businesses. We all have overheads -insurance; National Insurance (in the UK); telephone bills; equipment to buy, replace, service; vehicles to run (petrol isn’t cheap, as we all know). Overheads that aren’t as obvious -safety clothes; training; time spent sourcing materials; paying the accountant to do your tax returns; days wasted sorting out insurance…
So there is a minimum you need to make each year just to cover the cost of just being in business. Take that cost, and divide by the hours you can work. As a gardener, that gives me 40 hours a week (allow for days lost to bad weather, illness, holidays) for 9 months of the year in the UK (once the leaves are down and the snows in, gardening pretty much stops).
Then work out how much money you need to live off for a year. How much do you need for food? Clothes? Household bills? The mortgage? Add it all up and divide by the hours you can work.
That gives you a fair rate. An hourly rate to base your pricing on that gives me a fair reward for my work, and gives the customer a fair price as the work is done to a standard that reflects they are paying a living wage -something that we are told is what everyone should be entitled to.
It seems reasonable. Why can’t insurance companies do the same? Why can’t poaching gardeners go out and find their own new customers? Who knows. All I know is, my customers told them where to get off. Apparently, they are all “more than satisfied” with my work.
I may never be a millionaire, or even rich, but I am content; and I can sleep at night knowing I treat everyone fairly.